Privacy Policy

1Information We Collect

We collect only the information necessary to operate your account safely and comply with Philippine gaming regulations.

Information you provide directly

• Account information: Name, email address, mobile number, date of birth, and password (stored in encrypted form).
• Identity verification (KYC): Government-issued ID, proof of address, and a selfie with your ID. This is required by PAGCOR for anti-money laundering compliance.
• Payment information: GCash / Maya mobile number, bank account details, and transaction records for processing deposits and withdrawals.
• Communications: Messages sent through live chat, email, or other channels when you contact our support team.

Information collected automatically

• Gaming activity: Bets placed, games played, wins and losses, session duration, and bonus usage. We use this for responsible gaming monitoring, bonus eligibility, and dispute resolution.
• Technical data: IP address, device type, operating system, browser type, and approximate location (derived from IP) for security and fraud prevention.
• Cookies and similar technologies: See Section 7 below for details.

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2How We Use Your Information

Every use is tied to a specific purpose. We do not process your data for undisclosed reasons.

• To create and manage your account: Verification of age and identity, password reset, and general account maintenance.
• To process deposits and withdrawals: Confirming payments, complying with AML requirements, and detecting suspicious activity.
• To comply with legal obligations: PAGCOR regulations, anti-money laundering rules, and tax obligations.
• To detect and prevent fraud: Identifying duplicate accounts, bonus abuse, and other policy violations.
• To provide customer support: Responding to your inquiries through live chat, email, or other channels.
• To personalise your experience: Recommending games, showing relevant promotions, and tailoring content to your preferences.
• To send you marketing communications (with consent): Promotional emails, SMS alerts, and bonuses – which you can opt out of at any time.
• For responsible gaming monitoring: Identifying signs of problem gambling and offering support resources when needed.

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3Legal Basis for Processing

Under the Philippine Data Privacy Act, we process your data on the following legal grounds.

• Consent: When you register, you consent to the collection and processing described in this policy. You can withdraw consent at any time by closing your account.
• Contractual necessity: Processing is necessary to provide the services you requested (deposits, withdrawals, gameplay).
• Legal obligation: PAGCOR and Philippine AML laws require us to verify identity, retain records, and report suspicious activity.
• Legitimate interest: Fraud prevention, security monitoring, and responsible gaming initiatives – where these do not override your rights.

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4Sharing Your Information

We share only what's necessary, with trusted partners who are bound by strict confidentiality.

Third parties we work with

• Payment processors: GCash, Maya, banks and QR/interbank networks – only the transaction data needed to process your deposit or withdrawal.
• KYC verification providers: Identity verification services that help us comply with PAGCOR anti-money laundering requirements.
• Game providers: Slot and live casino studios – only anonymised gaming activity data, never your personal identifiable information.
• Analytics and anti-fraud services: Tools that help us detect suspicious activity and improve platform security.
• Regulatory authorities: PAGCOR and other Philippine government agencies when legally required.
• Professional advisers: Auditors, lawyers and compliance consultants bound by confidentiality obligations.

What we will never do

• Sell your personal data to third parties.
• Rent or share your data with advertisers or data brokers.
• Disclose your data for purposes unrelated to operating your account, unless required by law.

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5Data Security Measures

Your data is protected using the same standards as major Philippine banks.

• 256-bit SSL encryption: All data transmitted between your device and our servers is encrypted in transit.
• Encryption at rest: Personal and financial data stored on our systems is encrypted using industry-standard algorithms.
• Access controls: Access to personal data is restricted to authorised personnel who need it to perform their job – and all access is logged.
• Regular security audits: We conduct quarterly penetration testing and security audits to identify and fix vulnerabilities.
• PCI-DSS compliant payment gateways: Payment card and e-wallet data is processed through certified gateways and never stored on our servers.
• Multi-factor authentication: Used internally to protect administrative access to systems containing personal data.

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6Data Retention

We keep your data only as long as needed – and as long as required by Philippine law.

• Active account data: Retained while your account is open.
• Financial and transaction records: Retained for at least 5 years after your last transaction, in line with Philippine anti-money laundering regulations.
• KYC documents: Retained for at least 5 years after the end of the business relationship.
• Marketing preferences: Retained until you opt out or close your account.
• Support communications: Retained for up to 3 years for dispute resolution and quality purposes.

When your account is closed and the applicable retention period expires, your personal data is securely deleted or anonymised. You may request earlier deletion of your data subject to legal retention obligations.

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7Cookies & Tracking

Cookies help us remember your preferences and keep your account secure.

Types of cookies we use

• Essential cookies: Required for core functionality – keeping you logged in, remembering your language, processing transactions. These cannot be disabled.
• Performance cookies: Help us understand how players use the platform, so we can improve performance and fix issues.
• Functionality cookies: Remember your preferences (favourite games, betting settings, VIP tier display).
• Security cookies: Detect fraud, prevent unauthorised access, and protect against abuse.
• Marketing cookies (with consent): Measure the effectiveness of promotions and show you relevant offers. You can opt out at any time.

Managing cookies

You can control cookies through your browser settings. Disabling essential cookies may prevent you from logging in or making transactions. To opt out of marketing cookies without affecting functionality, use the cookie preferences panel in your account settings.

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8Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights over your data.

• Right to be informed: You have the right to know what data we collect, why, and how we use it – this policy exists for that purpose.
• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can update or correct inaccurate information in your account.
• Right to erasure (right to be forgotten): You can request deletion of your account and personal data, subject to regulatory retention requirements.
• Right to object: You can object to certain processing – including direct marketing – at any time.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to file a complaint: You may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

How to exercise your rights

To exercise any of these rights, contact our Data Protection Officer using the details in Section 12. We will respond within 15 business days, as required by the Data Privacy Act. We may need to verify your identity before processing your request.

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9International Data Transfers

Some of our service providers are located outside the Philippines.

To operate pgp88, we may transfer personal data to third-party service providers located outside the Philippines, including game studios and analytics providers. When we do, we ensure that:

• The receiving country or organisation has adequate data protection safeguards, or
• We have contractual protections in place – standard contractual clauses, data processing agreements, and confidentiality obligations – to protect your data to a standard comparable to the Philippine Data Privacy Act.

We transfer only the minimum data necessary for the specific service, and never for marketing or resale purposes.

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10Children's Privacy

pgp88 is strictly for adults aged 21 and above.

Our platform is not intended for anyone under the age of 21. We do not knowingly collect personal information from minors. Age verification is performed during registration and again during KYC verification. If we discover that a minor has registered an account, we will:

• Close the account immediately.
• Delete the associated personal data, subject to regulatory retention requirements.
• Take reasonable steps to prevent re-registration.

If you are a parent or guardian and believe your child has registered an account, contact our support team immediately so we can take action.

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11Changes to This Policy

We'll let you know if the way we handle your data changes.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:

• We will post the updated policy on this page with a new "Last updated" date.
• We will notify you by email and/or an in-account message where the changes are significant.
• Your continued use of the platform after the effective date constitutes acceptance of the updated policy.

We encourage you to review this page periodically so you're always aware of how we protect your information.

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12Contact Our Data Protection Officer

Have a privacy question or concern? We're here to help.

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